Refund Policy

Last updated: April 2026

Government Rejection Guarantee

If your photo is rejected by a government agency, we'll refund your purchase. Simply send us proof of rejection and we'll process your refund within 3 business days.

How to Request a Refund

If your photo was rejected by a government agency (passport office, visa center, DMV, etc.), follow these steps:

  1. Gather proof of rejection - a screenshot, email, or official notice from the government agency stating the photo was rejected
  2. Contact us via our Contact Page with your payment confirmation and rejection proof
  3. Receive your refund within 3 business days to your original payment method

Expert Review Add-on

The Expert Review add-on ($4.99) includes a manual review of your photo by a human expert. Here's how refunds work for this add-on:

  • Government rejects your photo after expert approval? Full refund of your entire purchase (photo + expert review). Our guarantee covers expert-reviewed photos.
  • Expert rejects your photo? You'll receive a one-time coupon code to retake your photo at no cost. The code covers the photo fee — just go through the normal checkout and apply it. One free retake per expert review purchase.

By purchasing Expert Review, you agree to have your photo securely uploaded for review. Your photo is automatically deleted from our servers after 7 days.

What's Not Covered

  • Change of mind after downloading
  • Rejections due to user error (wrong document type selected, poor source photo quality)
  • Requests without proof of government rejection

Preview Before You Pay

Our service is designed to help you avoid issues before they happen:

Full Preview with Watermark

You can fully process your photo and preview the final result before making any payment. Verify the quality, cropping, background removal, and compliance checks meet your expectations.

  • Upload and reprocess your photo as many times as needed
  • Preview the full result with background removed and proper cropping
  • Review compliance check results before paying

Technical Issues

If you experience a technical issue that prevents you from downloading your photos after payment (such as the download link not working), please contact us within 24 hours with your payment confirmation. We will work to resolve the issue and ensure you receive your photos.

Contact Us

If you have questions about this policy or need assistance with a technical issue, please visit our Contact Page.